You need to output CustomField-$cfname as the key, not CF-$cfname.
On Tue, 10 Mar 2015 6:31 pm Landon Stewart lstew...@iweb.com wrote:
Hello,
It seems that one cannot load the values of a CF with
$Ticket{'TOP'}-CustomFieldValues($fieldname). The result is an empty
variable. I've confirmed
@Alex:
CreateTickets support both, CustomField and CF keys [1].
@Landon:
Why don't you simply add this lines to you template, as you are using a
static customfield list and don't want to add all customfields (assuming
you customfields are single value fields):
CF-Customfield1:
Hello RT-Users,
Nevermind! :-)
I'm doing a chain of RT::Action::CreateTickets and it turns out my problem was
that the custom fields were not being set before the Investigation ticket
creation and therefor the CF's had no values. Once the issue with that was
resolved it all started working
On Mar 10, 2015, at 2:29 AM, Alex Peters a...@peters.net wrote:
You need to output CustomField-$cfname as the key, not CF-$cfname.
CF-$cfname should work as well but more importantly nothing is being outputted
there which is the problem I'm most concerned with.
Landon Stewart :
Hello,
I am installing a RT instance with the RTIR plugin. When the plugin
finished the installation the server showed a Internal Server Error in
the Web Browser.
We are using RT 4.2.9 and RTIR 3.2.0 versions.
Below are the type of logs that this error is generating.
[Tue Mar 10
Hi,
We're using RT 4.2.5 (for now).
$PreferRichText is turned on.
We've put in place a Web_Local.pm that is allowing all tags via:
push @SCRUBBER_ALLOWED_TAGS, qw('*');
Something is still mucking with our HTML though, specifically (that
we've found so far) various table tags' attributes
Hello,
It seems that one cannot load the values of a CF with
$Ticket{'TOP'}-CustomFieldValues($fieldname). The result is an empty
variable. I've confirmed that the foreach works for each of the $cfname in the
@cflist since I get log entries for them but $cfvs-Next doesn't produce a
value
