Re: [rt-users] new RT 4.2.x install on Ubuntu 14.04 with nginx

Hi guys I`m about to install RT 4.2.x on Ubuntu 14.04. This will be a fresh install which will accommodate our current DB. Currently I have some issues with getting nginx running with pearl cri. Most of the walkthrough I could find describe the installation with apache. I was wondering if you

Re: [rt-users] RT canned responses

Hello, It can be done with articles. https://bestpractical.com/docs/rt/4.2/customizing/articles_introduction.html Murillo Azambuja Gonçalves On 07/08/2015 09:05 AM, Ashish Patil wrote: Hello, I wish to have canned responses that I can use to reply/comment on a Ticket. Is there any way that

[rt-users] RT canned responses

Hello, I wish to have canned responses that I can use to reply/comment on a Ticket. Is there any way that can be done?

Re: [rt-users] How to access X-RT-Interface header from On Create scrip?

Hello, I don't know if an elegant solution using X-RT-Interface is possible, but I can give a workaround. This is the custom condition we use to separate ticket creation from web and mail: pre # Custom condition to notify when a ticket is created from e-mail # Based on OnCreateFromEmail #

Re: [rt-users] [rt-devel] alternative to edit comments

Thanks for the answer ! I can update the ticket time obviously but, for me, it is less important than the transaction time which allow me to see the time per person for a ticket. Oh it's great ! But where your module and your EditBilling.html are located ? In a path like

[rt-users] Including latest transactions in RSS-Feed

Hi guys! I'm looking for a possibility to include the latest transactions (comments, correspondance) in the RSS feed of a saved search. At the moment, only the content of the FIRST transaction is included into the feed. What I'm looking for is a possibility to have every transaction (of types

[rt-users] Possible to manually initiate templates (emails) from within a scip action?

Is it possible for a scrip to trigger/send a template (email) from within the scrip action itself, with only a blank scrip assigned to the general scrip configuration? I'd like to loop through multiple requestors and cc's on a ticket to send each of them a unique, customized specially to each

Re: [rt-users] AD integration for external auth

On 7/7/15 4:50 PM, Yan Seiner wrote: But the way ExternalAuth is set up, I have to provide the ldap userid and password, which in our system would be a real user. 'user' = 'rt_ldap_username', 'pass' = 'rt_ldap_password', Is

Re: [rt-users] new RT 4.2.x install on Ubuntu 14.04 with nginx

On 7/8/15 6:41 AM, Andrei Gronski wrote: Currently I have some issues with getting nginx running with pearl cri. Most of the walkthrough I could find describe the installation with apache. The deployment guide covers nginx:

Re: [rt-users] Possible to manually initiate templates (emails) from within a scip action?

What I would probably do for this is in the scrip action create a ticket in a different queue for each user with that condition. This will send them an autoreply. To make sure you don't send out duplicates you could check for a ticket in that queue with that requestor before creating the