Re: [rt-users] Action: Extract Custom Field Values - RT don't show me this option

Hi Shawn, I didn't run! I've forgot about them! Today I did a lot of test and its works fine! To extract to ticket, ok! Nice..:) Is there a way to extract field values from mail and record this on Users custom fileds? I have customer information to record on User Custom Field!

[rt-users] RT local override directory

I am trying to customize my RT installation on FreeBSD using the following link: http://requesttracker.wikia.com/wiki/CustomizingWithLocalDir However the local dir doesn't seem to used. It works if I edit the base elements and delete the mason data. root@rt:~ # locate QuickCreate

Re: [rt-users] Fwd: Request tracker

Hi, please help me with the Data::UUID error. On Nov 16, 2015 11:59 AM, "Gerald Jimenez" wrote: > Yes, first I installed it with yum install perl-data-uuid, cpan installer > and download it and installed form source. > All method installed the uuid package but I sitll got

Re: [rt-users] Ticket Links missing post upgrade/conversion to Oracle 4.2.11.

Good afternoon, I can confirm it is most likely due to an organization. The organization in our System Configuration prior to the Conversion/Upgrade matches the setting after. This was confirmed though googles “Inspect Element” feature. On the bad links I get the following: On recently

Re: [rt-users] Fwd: Request tracker

This is my apache config for rt: # AddDefaultCharset UTF-8 ScriptAlias /rt /opt/rt4/sbin/rt-server.fcgi/ DocumentRoot "/opt/rt4/share/html" = 2.4> Require all granted Options +ExecCGI AddHandler

Re: [rt-users] Fwd: Request tracker

On Tue, Nov 17, 2015 at 12:00 PM, Gerald Jimenez wrote: > Hi, please help me with the Data::UUID error. What method are you using for serving RT from your webserver? (modperl, fastcgi, fcgid, etc.) -m

Re: [rt-users] Fwd: Request tracker

I am using fastcgi Regards, On Tue, Nov 17, 2015 at 2:43 PM, Matt Zagrabelny wrote: > On Tue, Nov 17, 2015 at 12:00 PM, Gerald Jimenez > wrote: > > Hi, please help me with the Data::UUID error. > > What method are you using for serving RT from your

Re: [rt-users] Ticket Links missing post upgrade/conversion to Oracle 4.2.11.

On 17-11-2015 20:04, Hummer, Greg wrote: > > > Good afternoon, > > I can confirm it is most likely due to an organization. The > organization in our System Configuration prior to the > Conversion/Upgrade matches the setting after. This was confirmed > though googles “Inspect Element” feature. > >

Re: [rt-users] RT local override directory

On 17-11-2015 18:28, Adam Vande More wrote: > I am trying to customize my RT installation on FreeBSD using the > following link: > > http://requesttracker.wikia.com/wiki/CustomizingWithLocalDir > > However the local dir doesn't seem to used. It works if I edit the > base elements and delete the

Re: [rt-users] Fwd: Request tracker

On Tue, Nov 17, 2015 at 2:47 PM, Gerald Jimenez wrote: > I am using fastcgi Okay. What about your web server? What do your (web server) configs look like? Can you write a super lightweight cgi that can load your Data::UUID module? -m

Re: [rt-users] RT local override directory

On Tue, Nov 17, 2015 at 2:56 PM, Joop wrote: > RT_SiteConfig doesn't play a role in it. Have a look at (this is > rt-4.0.X) System-Configuration (Under Tools/Configuration/Tools/System > Configuration). It will show you quite a bit of RT internals including > what it thinks