I’ve updated the rt-reminders.pl utility available on the wiki to work with the
RT 4.2 api. This version will likely be the last to use in-code configuration
variables, as I’ll likely be moving this to use an INI-like file in the RT
system configuration directory (typically /etc/request-tracker
Hi Matt,
Yes, you can absolutely transfer tickets between instances. The
difficulty depends on how you define transfer:
* Very light-weight, tickets between the instances can "talk" to each
other via email. The metadata stays separate, but the discussion is
reflected in the history on both
Matt Brennan writes:
> We currently run RT for a number of internal teams (Helpdesk, NetOps,
>System Ops, Marketing Ops, Sales Ops). Our customer support team wants to
>migrate off of Zendesk to RT, however they want their own independent
>instance (because they want to be root on it).
>
> One
