Re: [rt-users] Customizing the column mapRE: Time left... RE: Display time worked in search results in hours only

If you modify the code in place, your changes will get overwritten when you upgrade (even a minor upgrade). In general, options for changes are: 1) Change in place. Will get squashed on upgrade, so keep a copy somewhere and make a note to reapply after upgrades. 2) Create a local directory

Re: [rt-users] Customizing the column mapRE: Time left... RE: Display time worked in search results in hours only

Thanks, Jim, for enumerating options. I'm not sure where we'll go with this yet. Just for the time being I think we are going to use the REST API to generate the specific report we need and then work on making RT behave more as we think it should. I still think it makes no sense at all to

[rt-users] Including Articles in forward messages

Hello Guys, just a brief question. Is it possible to include Articles into messages I want to forward? Docu does not explicitly state "Forward", therefore I just wanted to make sure that it is, indeed, not a feature and I am not to stupid to configure it. If this is not a feature, is there a

Re: [rt-users] rt-server.fcgi hangs

The Fast CGI modules can be picky about permissions. To troubleshoot, you might start with adding the --with-web-user and --with-web-group options to your ./configure command to set them to the user/group for your version of Linux (or FreeBSD). Some systems use 'apache' some have another

Re: [rt-users] rt-server.fcgi hangs

On 2 Feb 2016, at 11:22, Joseph Mays wrote: Here’s what I get in the logs when try to pull an info.php from the website Why would you think that is a reasonable thing to do? I would hope that would NOT work on any normal RT installation. I don't know why I wrote that, it was a year

Re: [rt-users] Timezone Issue

I feel dumb for missing that now. Thanks. On Tue, Feb 2, 2016 at 2:22 AM, Christian Loos wrote: > Hi, > > it's actually in the documentation: > https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_perl-2.xx > > Best is to switch from mod_perl to mod_fastcgi. >

Re: [rt-users] rt-server.fcgi hangs

Here’s what I get in the logs when try to pull an info.php from the website Why would you think that is a reasonable thing to do? I would hope that would NOT work on any normal RT installation. I don't know why I wrote that, it was a year ago, but I think I just put in info.php as a

Re: [rt-users] bug in rt-mailgate

Thank you for this solution but i think a better solution, for now, is to stop the error email. Is some way to do that? În lun., 1 feb. 2016 la 18:53, Parish, Brent a scris: > I think if you leave a few blank lines at the top of the email it should > be ok. > > > > I ran