Thank you so much, this was something I did not anticipate since i was moving
from a previous working installation of 4.4.0 but that has been upgraded from
4.2.X
Changed the parameters to this and it worked! (For reference:
Set(
$HomepageComponents,
[
qw(QuickCreate QueueList
If you have a customized $HomepageComponents, there's an update you need
to make to your configuration. If you search on "QueueList" on this page
there is a note describing the update to make:
https://docs.bestpractical.com/rt/4.4.0/UPGRADING-4.4.html
On 5/2/16 3:26 PM, Joel Bergmark wrote:
Perhaps I found the problem, but not sure how to fix it:
File: /rt4/share/Elements/MyRT
Line 52-54:
% $show_cb->($_) foreach @$body;
This does not seem to be able to match this properly "% $show_cb->($_) foreach
@$body;"?
In the old working installation it looks like this in the Chrome
Hi,
I have migrated the RT installation from an old VPS running 4.4.0 without
issues, to a new vps fresh install and with migrated database from MySQL to
Postgres and everyting looks ok except on the RT at a glance, where the
Queuelist is gone except the error "Invalid portlet QueueList".
In
Yes, there is a ShowAssetsMenu right in the admin rights to show the
Assets menu. You'll also need to grant rights to some catalogs for the
users who want to see them. You can find some info in this blog post and
in the tutorial it links to:
I just upgraded two systems running RT 4.2.12 to 4.4.0. Neither system had the
Asset manager prior to the upgrade & we were looking to try it out. It didn't
appear. Is there something I need to change in the RT_Siteconfig.pm to get the
Assets tab to show up?
Stephen Cena
Systems
Hi everyone.
I got some issue about reply mail, some answer (to a mail come from RT) create
a new ticket instead
to be merge to the original ticket.
I would like to known which header is use by RT to see it's a new mail or a
old ticket.
I find in a mail header
References:
I created a new template and added this new template to the script: 'On
Resolve "Notify Requestors'.
When I make a ticket with the root account and when I close it the template
works.
The Requestor gets the information which is in the new template by email,
whithout typing the email of the
