Hi,
thanks for your support
NOT LIKE-operator also doesn't work correctly.
I know very well about permissions and search function. I also tried to create
the search with the assistant - same issue (because the assistant creates the
same query).
I cannot believe this is a normal issue - because
Hi,
I'm trying to assign the ticket to a queue based on a transaction
custom field, but I am unable to fetch the custom field in my scrip.
Scrip details:
Condition: On correspond
Action: User defined
Template: Blank
Custom condition:
1;
Custom action preparation code:
1;
Custom action commit c
Hey There I think you need to use
"NOT LIKE"
IE
Queue = 'General' AND Owner = 'Nobody' AND ('CF.{category}' exists AND
'CF.{category}' NOT LIKE 'one')
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 Ext. 2296 • 262-783-6261 Ext. 2296
bba...@co
Hi,
I'm sorry but this doesn't work - Request tracker sais "wrong query" if I try
to run the search with "'CF.{category}' exists"
Message is: Wrong query, expecting a OPERATOR in AND 'CF.{category}'
>exists<--here'
-Ursprüngliche Nachricht-
Von: Martin Wheldon [mailto:martin.wh
Hello All
I am a newbie with regards to posting to this group, so my apologies in advance
if I fail to follow proper protocol.
I am testing the upgrade of an RT 4.0.4 environment to either 4.2.12 or RT
4.4.1. I initially attempted to upgrade to 4.4.1, but after experiencing
issues I decided t
Hi,
IMO this is working correctly for the following reason, as far as the
user is concerned the
the custom field does not contain the specified value.
For this situation you would need somthing like:
Queue = 'General' AND Owner = 'Nobody' AND ('CF.{category}' exists AND
'CF.{category}' != 'o
Hi,
I am new to RT so your help is really appreciated.
We are trying to see if we can create a dashboard and add a field which shows
all the attachments for that ticket in the dashboard itself
[cid:image003.png@01D1D2A5.B9EFEAC0]
Instead of going to the ticket details and seeing the attachments.
Hi every one.
I try to run a RT 4.4.0.
The
RT::Authen::ExternalAuth
don't seem to work correctly.
I already check on this mailing list, and try the patch I seem. Nothing
seem to work correctly.
Here my RT_SiteConfig.pm
Set($WebExternalAuth, 1 );
Set($ExternalAuthPriority, ['PLM']);
Hello,
I'm using RT 4.4.0
I found the following problem:
I have a custom field "category" with settings "select one value". There are 5
possible values.
I build a search for all tickets like the following
Queue = 'General' AND Owner = 'Nobody' AND 'CF.{category}' != 'one'
I found that the sear