Re: [rt-users] Custom fields in transaction

Can you provide some example?  On the wiki I saw some scrip which was testing the return value of TransactionBatch method, but now after doing that I don't see the log.  In custom action commit code: my $batch = $self->TicketObj->TransactionBatch; if($batch) { RT::Logger->info("transaction

Re: [rt-users] Custom fields in transaction

On 6/30/16 11:41 PM, Nilesh wrote: Hi, I'm trying to assign the ticket to a queue based on a transaction custom field, but I am unable to fetch the custom field in my scrip. Scrip details: Condition: On correspond Action: User defined Template: Blank Custom condition: 1; Custom action

Re: [rt-users] SLA Extension change SLA on queue change

Thanks Sally! Seems like that may be my only option here! Appreciate your assistance. Nick Adams > On Jun 28, 2016, at 3:06 AM, Sally Ainsley > wrote: > > Hi Nick > > We have the SLA field as Mandatory so when I move a ticket between queues I > have

[rt-users] Query time in queue after queue change

Hello all, Thanks for reading this. I am attempting to figure out a way to query whether mysql query or through the web gui how long a ticket spent in a queue. For example - I have a workflow which takes tickets between multiple queues. For reporting on the workflow effectiveness I want