>From the stack trace is looks like you may not be connecting to your ldap
server. Use use ldapsearch to confirm that you're connecting. Here's a
sample of a ldapsearch to my active directory domain.
$ ldapsearch -LLL -ZZ -y password.txt -D
In addition to reinstalling the code, you'll need to wipe and reinitialize
the database. See step 6a in
https://docs.bestpractical.com/rt/4.4.1/README.html.
--
John Bako
Manager, Scientific Computing
Department of Biology & Center for Genomics and Systems Biology
New York University
212-998-8207
I get errors in my RT-Mailgate and I don't see a way to fix it. I copied the
contents of RT_SiteConfig.pm and 000-default.conf from apache to a text file.
Would it make sense to apt-get purge request-tracker then reinstall so I have a
clean installation?
The server is not in production yet.
Plugin( "RT::Extension::LDAPImport" );
# Uncomment for debug
#Set($LogToSyslog, 'debug');
Set( $DatabaseRequireSSL, '' );
Set( $DatabaseType, 'mysql' );
Set( $WebDomain, 'rt.domain_name.com' );
Set( $WebPort, '80' );
Set( $rtname, 'DOMAIN_NAME' ); # or whatever you plan to name the site
## Email
Each scrip has a stage that is set as part of the configuration through
the web UI. You should be able to find it on the Applies to tab when
configuring the scrip. By default, it will be set to Normal. To get the
scrip to run at the end in batch mode, you need to set that to Batch and
save the
Hello, everyone.
I'm using RT 4.2.10 and RTIR 3.2, and I'm having a problem while trying to load
a ticket with a huge list of ip addresses on its history (all of them in the
same comment).
Headers and custom fields load within a reasonable time, but the ticket history
takes the whole Apache
Hi All,
In our organizations, we are using RT 4.4 to host around 20 queues.
1. We have created a staff group for each of the queues, who will be
responsible for looking into the tickets.
Since this group has the same permissions across all queues, I am wondering
if we can create a STAFF
