Thanks!
SLA IS NULL <- that worked.
Following from this: I want to do a bulk update to set an SLA for these
calls. However the bulk update page doesn't include any SLA fields. Any
ideas how I would go about setting the SLA on these calls (other than
manual, I have about 150 tickets that need
On Wed, Feb 1, 2017 at 11:24 AM, Barrett, Brian <
brian_barr...@urmc.rochester.edu> wrote:
> Dear RT,
>
> I have a question regarding the searching for “after” a specific date on 2
> consecutive months. The results for the current month include tickets from
> the previous. See below
>
> When I
Chris McClement writes:
>I can't figure out how to search for a field (specifically, "SLA") that is
>unset:
>
>Tickets that are emailed to our helpdesk are inserted into a "Helpdesk"
>queue and from there an operator reviews the content and then assigns the
>ticket to the relevant queue.
>
>The
More detail if running on 4.4.1:
SLA = '' # tickets where SLA was unset from a previous value
SLA is NULL # never had an SLA set
So this may be what you want: SLA is NULL OR SLA = ''
On 2/1/17 12:06 PM, Jim Brandt wrote:
What do you get if you search for SLA = '' ?
On 1/31/17 10:55 PM, Chris
What do you get if you search for SLA = '' ?
On 1/31/17 10:55 PM, Chris McClement wrote:
I can't figure out how to search for a field (specifically, "SLA") that
is unset:
Tickets that are emailed to our helpdesk are inserted into a "Helpdesk"
queue and from there an operator reviews the
Dear RT,
I have a question regarding the searching for "after" a specific date on 2
consecutive months. The results for the current month include tickets from the
previous. See below
When I do a search for
Status = 'resolved'
AND Owner = "user'
AND Resolved > '2016-12-31'
I get a specific
