Re: [rt-users] Best Way to Get Customer Requests into RT with Appropriate Requestor

this Message. Aa Aaron Herskowitz, Digital Dwelling Home and Business Technology Solutions www.digitaldwelling.com 510-652-2569 -Original Message- From: Kenneth Marshall [mailto:[EMAIL PROTECTED] Sent: Friday, June 06, 2008 8:31 AM To: Aaron Herskowitz Cc: rt-users@lists.bestpractical.com

[rt-users] Best Way to Get Customer Requests into RT with Appropriate Requestor

Basically I am transitioning from handling tickets via email (yuck) to RT (yeah!). It is going to take my customers a while to start defaulting to RT. So for the next month I'd like to be able to enter tickets on their behalf. I've searched through the Wiki, Google and mailing list archives