[rt-users] Delete Perl?

I continue to have show-stopping problems on one server that ran RT until I tried to upgrade. I have been able to install RT on other machines with no problems. Is there a way to delete Perl and start again? I think that would be much more efficient than wading through the tons of perl conflicts

[rt-users] Paid assistance

I have spent three days trying to get my RT installation working, I have given up in frustration. It seems any minor item out of whack causes a complete failure in RT. I have asked for help on this mailing list but no-one has offered any insights into the problems I am experiencing. Is there any

[rt-users] rt-mailgate not delivering mail

My RT install has been running fine for a couple of years until a recent routine upgrade of the packages. Since then, no mail has been able to get to RT. I tested with cat /usr/bin/test |/etc/smrsh/rt-mailgate --queue sales --action correspond --url http://mail.globaltradinglimited.com/rt and

[rt-users] Upgrade installation - user is logged out every page

I upgraded from 3.4.1 and had problems with the database, even after running the 3.5.1 upgrade. I did a clean install as a test to a new database. RT is up and running, but the user is logged out after clicking every link. I see this messge in /var/log/messages Apr 21 18:49:11 server7 RT: Attem

[rt-users] Install RTFM in another directory

I have two RT installations, /opt/rt and /opt/rt-second and I need to install RTFM in /opt/rt-second. I don't see any parameter in the Makefile that will allow me to change it. The RTFM manual says: Edit RTFM's makefile to point to your RT 3 instance. I don't see anything to edit. What am I miss

[rt-users] Remove attachments by setting contect to null

My database has grown huge because our clients seem to feel it is important they us pictures to our ticket system. Although we have only 27K tickets, the database is 1.7 GB and the time to display a ticket has become in excess of five seconds. I don't need any of these attachments, is there I r

[rt-users] Install on Redhat ES3 - DBIx::SearchBuilder 1.35...MISSING

I am upgrading to rt-3.4.6. I install DBIx-SearchBuilder by rpm: rpm -Uvh perl-DBIx-SearchBuilder-1.38-3.noarch.rpm I run: perl sbin/rt-test-dependencies --with-mysql --with-fastcgi --verbose and I get: DBIx::SearchBuilder 1.35...MISSING DBIx::SearchBuilder version 1.35 requi