Hello,
I'm using request tracker at work (succesfully!!) but got some problems
when tried to manage queues permission using groups.
I've googled about it, read documentation on wiki, tried request tracker
web interface and direct sql database changes taking as example already
working queues, but
Hello,
Seeing the Queue is controlled by SeeQueue and you'll also need
CreateTicket there. Is the user Privileged?
Yup, it's right.
All problem come from cachedgroupmembers table: it looks there was a record
for that user.
I manually created a record and it works :)
Thanks a lot for your