Re: [rt-users] Ticket Links missing post upgrade/conversion to Oracle 4.2.11.

2015-11-17 Thread Hummer, Greg
%'; Does anyone have any suggestions how to get around this Oracle error when trying to adjust the domain in the links? Thanks for the help. Greg From: rt-users [rt-users-boun...@lists.bestpractical.com] on behalf of Hummer, Greg Sent: Tuesday, October 27

[rt-users] Dashboard Chart Descriptions

2015-11-09 Thread Hummer, Greg
Good morning, I need to add chart descipritons into a dashboard I created. Does anyone know of a way to insert a chart description into dashboards, insert a content type into a dashboard below a chart for the purpose of a chart description, or insert code into the charts SQL Query so that the

Re: [rt-users] Ticket Links missing post upgrade/conversion to Oracle 4.2.11.

2015-10-27 Thread Hummer, Greg
New tickets links, created post upgrade/conversion, are displayed correctly. It is only the old ticket links are not displaying correctly. Greg -Original Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Maik Nergert Sent: Monday, October 26, 2015

Re: [rt-users] Ticket Links missing post upgrade/conversion to Oracle 4.2.11.

2015-10-24 Thread Hummer, Greg
Greg From: Aaron Guise [mailto:aa...@guise.net.nz] Sent: Thursday, October 22, 2015 5:43 AM To: Hummer, Greg Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Ticket Links missing post upgrade/conversion to Oracle 4.2.11. Hi Greg, This certainly sounds like a mismatch as Maik suggested.

Re: [rt-users] Ticket Links missing post upgrade/conversion to Oracle 4.2.11.

2015-10-13 Thread Hummer, Greg
Good morning, Maik. My technical team checked our production RT and found the $organization variable. It appeared to be correct, however, they were unsure what you meant when you said (It must fit to the values of field "base" and "target" in table "links"). Can you provide more directions on

[rt-users] Ticket Links missing post upgrade/conversion to Oracle 4.2.11.

2015-10-08 Thread Hummer, Greg
Good Morning, After upgrading and converting request tracker from MySQL 4.0.6 to Oracle 4.2.11, users noticed that the linked tickets were no longer visible. There are bullet points for each linked ticket in the “Links” pane and the “Link ticket” tab, however the ticket text, number, and

[rt-users] Migrating from MySql to Oracle

2015-01-21 Thread Hummer, Greg
Hi, I work at a support desk currently using RT 4.0.6 on a MySQL server and we need to switch to RT 4.2.0 on a Oracle Server for fulltext search among other thing. The database administrators are not very familiar with RT, but they have successfully upgraded 4.0.6 MySQL to 4.2.0 MySQL on a