I have a fresh install of RT 4.0.5 on a new server. I pointed this new instance
to an existing RT 4.0.2 database (after running the db upgrade script).
The problem I am having is that the query builder:
Existing saved searches execute with no problems. All new searches end-up URL
encoded, thus
We just upgraded from RT 3.8.8 to RT 4.0 In the past, any ticket that was in a
new status would automatically be opened when a comment or similar
transaction happened. This seems to no longer be the case in RT4. Is this a
flag that can be turned back on? I don't see anything about it in the
We are running RT version 3.8.9 on MySQL. I have a need to rename a bunch of
queues (for several reasons) and have been asked to be update ALL saved
searches and find/replace queue names. I haven't been able to find any good
code examples on how this could be done. I have some code that will
Just did an upgrade from version 3.8.8 to 3.8.9 today in our development
environment. After an apache service restart, RT came up with no problems.
When I display a ticket I am missing the actions-menu (Reply, Comment, Steal,
etc...) and I am also missing the page-menu (Display, History,
