Hi, We had an e-mail disappear a few weeks ago and not go through the gateway and didn't notice until now. We're running RT 3.6.4. This is what the log says == Dec 3 15:29:48 scirt1b RT: Could not record email: Could not load a valid user (/srv/www/vhosts/rt_science_unsw_edu_au/share/html/REST/1.0/NoAuth/mail-gateway:75)
Dec 3 15:29:48 scirt1b RT: Encode::Guess failed: ; fallback to iso-8859-1 (/srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm:412) Dec 3 15:29:48 scirt1b RT: Use of uninitialized value in concatenation (.) or string at /srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm line 412. (/srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm:412) Dec 3 15:29:48 scirt1b RT: Use of uninitialized value in pattern match (m//) at /srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm line 395. (/srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm:395) Dec 3 15:29:48 scirt1b RT: Encode::Guess failed: ; fallback to iso-8859-1 (/srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm:412) Dec 3 15:29:48 scirt1b RT: Use of uninitialized value in concatenation (.) or string at /srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm line 412. (/srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm:412) Dec 3 15:29:48 scirt1b RT: Use of uninitialized value in pattern match (m//) at /srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm line 395. (/srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm:395) == My questions are: 1) What is the error? Why didn't the gateway work? 2) How do I fix this? 3) Can I redirect failed e-mails in the future to an e-mail address? 4) Is there a copy of the failed e-mail somewhere? Thanks, Jayen -- Jayen Ashar Technical Officer Computing Center School of Mathematics and Statistics M029, Red Center The University of New South Wales SYDNEY NSW 2052 Ph: + 61 (2) 93857016 Fax: + 61 (2) 93857192 CRICOS provider code: 00098G _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
