Re: [rt-users] Stripping copied parts of email before saving as comment or reply

2011-02-16 Thread Paul D. O'Rorke
Hi, I'm running 3.8.4. We use RT to track software bugs that go to a software development team. I want to stick with RT (getting pressure to change) because once proven we wish to expand it's scope to include customer support request tracking. Much of what I want in a customer support

Re: [rt-users] Untouched Tickets

2011-01-07 Thread Paul D. O'Rorke
Hi Jason, I created a Dashboard from the following query made in the Query builder. I call it Not touched today... Queue = 'Support' AND Status - 'open' AND LastUpdated 'yesterday' AND 'CF .{Long Term}' != 'True' The CF is a custom field I have for tickets that are long term and I want

Re: [rt-users] Browser (Firefox) does not save username and passwords

2011-01-05 Thread Paul D. O'Rorke
I would have expected that to work, it's what I did and FF now remembers passwords. I actually commented out the original code and entered it ahain but it's the same as what you said you did. Looks like this: div class=input-row span class=label|/lPassword/:/span !-- span class=inputinput