[rt-users] Server error (Invalid argument) using CLI tool

Hello all! I'm running into a strange issue using the RT CLI tool on OSX 10.5.8 and have exhausted my (limited) Perl troubleshooting capabilities. Running the following (or any other query): $ RTUSER=username RTPASSWD=password RTSERVER= https://www.servername.com/rt; ./rt ls status='open'

Re: [rt-users] create tickets on the commandline

Hi Mike, If you haven't already, take a peek at some of the CLI tool documentation on the wiki: http://wiki.bestpractical.com/view/CLI According to this, the CLI tool supports custom fields in 3.6.x: http://www.gossamer-threads.com/lists/rt/users/66503?search_string=cli%20custom%20fields;#66503

Re: [rt-users] E-mail

Hi there, Would you mind posting your fetchmail configuration? -Matt On Sun, May 4, 2008 at 3:17 AM, IT GUY [EMAIL PROTECTED] wrote: Hello, My problem now is, when I reply with the Ticket ID as the subject, my message doesn't go where it is supposed to be going. Instead a new ticked is

Re: [rt-users] Link issues in the Tickets section (ie: static search)

Hi Nelson, Forgive me if I'm covering what you've tried already. To start out, in your RT_SiteConfig, verify your WebPath and WebBaseURL settings. As an example, here's the relevant settings from an existing RT setup: Set($WebPath , /rt); Set($WebBaseURL , http://10.0.0.15:$WebPort;); This

[rt-users] Issue resolving tickets in SelfService

Hello all! I've run into a minor annoyance in the SelfService interface of our RT 3.6.6 install at work. If an unprivileged requestor attempts to resolve an open ticket, the ticket will be set to Resolved but then re-open immediately due to their correspondence being added to the ticket *after*

Re: [rt-users] LDAP integration works great EXCEPT group membership test

when I sent the message. -Matt On 3/1/08, Mike Peachey [EMAIL PROTECTED] wrote: RT Lists wrote: These are the lines for our LDAP group settings in RT_SiteConfig.pm: # If you set these, only members of this group can auth via LDAP Set($LdapGroup, 'cn=RT,ou=ITST,ou=Everyone,dc=domain,dc=tld

Re: [rt-users] Adding queue to RSS feed

Hi William, Try $Ticket-QueueObj-Name instead. -Matt On 3/2/08, William McKee [EMAIL PROTECTED] wrote: Hi all, I've written a script to read an RSS feed of my open tickets and generate ToDo tasks for my Palm. I've got the title, description and date being added to the entries but would

[rt-users] LDAP integration works great EXCEPT group membership test

Good day all! I've set up LDAP integration on a fresh RT 3.6.6 install to authenticate with our Windows 2003 Active Directory, as per http://wiki.bestpractical.com/view/LDAP. It seems to be working quite nicely (including authentication and user record field population), with one exception:

[rt-users] LDAP integration works great EXCEPT group membership test

Good day all! I've set up LDAP integration on a fresh RT 3.6.6 install to authenticate with our Windows 2003 Active Directory, as per http://wiki.bestpractical.com/view/LDAP. It seems to be working quite nicely (including authentication and user record field population), with one exception:

[rt-users] LDAP integration works great EXCEPT group membership test

Good day all! I've set up LDAP integration on a fresh RT 3.6.6 install to authenticate with our Windows 2003 Active Directory, as per http://wiki.bestpractical.com/view/LDAP. It seems to be working quite nicely (including authentication and user record field population), with one exception:

Re: [rt-users] Is a saved charts list on the home screen possible?

Hi Sean, Did you have any luck with this? I thought it was a great idea, but after poking around on my 3.6.6 instance I haven't been able to determine how it's done. Thanks! -Matt On 2/5/08, Sean McCreadie [EMAIL PROTECTED] wrote: Im running 3.6.6, the latest version, I must be missing it,