Hi. I've had a lot of woe with trying to use this module. First off, I didn't expect that simply installing the module would effect our current RT functionality without even doing anything.
All I did was: > cpan -i RT::Authen::ExternalAuth This made an error message come up when trying to log into RT: RT::User::UpdateFromExternal Unimplemented in HTML::Mason::Commands. (/usr/share/request-tracker3.6/html/Callbacks/ExternalAuth/autohandler/Auth line 73) However, I just had to refresh and it let me log in. And once I added the ExternalAuth config variables to RT_SiteConfig.pm these problems went away. $ExternalAuthPriority and $ExternalSettings This seemed to work to start with: if someone logged in, it would authenticate against ActiveDirectory (my external auth source) and then it would create a user internally (with no permissions) and log them in. However, later (not sure what I did) it stopped allowed me to create new users - meaning the over process didn't work, and new requests couldn't be sent to RT, as creating users is an important part of it. I agonised over what was causing this for ages. Eventually I started afresh on a new box, running Ubuntu. I followed debian package install instructions - to install rt-3.6. After I had it working fine. Then all I did was install ExternalAuth and restarted apache and it did the same error with preventing users being created. I have decided to completely remove RT and start again and try to use the NTLM module instead, but I just thought I'd let you know of these errors. Suggestions: > Please put a warning on http://wiki.bestpractical.com/view/ExternalAuth that > the mere installation of the module may break your RT. > If you can, set it up to be installed via aptitude (or apt-get) because then > it can at least be removed easily. > Please please please stop if from changing your RT configuration merely by > installing it. You should be able to install it without worry, and then > activate/de-activate it independently. Regards. Robin. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com