Re: [rt-users] rt asterisk

2014-11-06 Thread Stefan Hornburg (Racke)
On 11/05/2014 07:31 PM, Shahab Sharifzadeh wrote: very thank... nobody help me? I suggest to use the Perl module RT::Rest::Client and not trying to hack the content by your own. Even PHP should have some support for stuff like that. Regards Racke -- Modern Perl, Dancer

Re: [rt-users] rt asterisk

2014-11-04 Thread Stefan Hornburg (Racke)
On 11/04/2014 11:55 AM, Shahab Sharifzadeh wrote: hi good time i want to join rt(request tracker) to asterisk by rt-soap-server.pl. but i dont no what to do... 1- i installed- SOAP::Lite and MIME::Entity 2-after that ,how I run ./rt-soap-server.pl ? And how configure? I recommend to

Re: [rt-users] Delete Post

2013-03-03 Thread Stefan Hornburg (Racke)
On 03/03/2013 04:26 PM, bluethundr wrote: Hello, I'd like to delete this post because I've accidentally included some passwords in it: http://requesttracker.8502.n7.nabble.com/RT-Bounce-messages-td45911.html#a33251204 I've gone to the thread and clicked 'options'. But for some reason it

Re: [rt-users] Upgrade from 3.6.1 to 3.8.8

2010-12-10 Thread Stefan Hornburg (Racke)
On 12/10/2010 05:57 PM, Kevin Falcone wrote: On Fri, Dec 10, 2010 at 02:55:40PM +0100, Stefan Hornburg (Racke) wrote: On 12/10/2010 02:48 PM, Kevin Falcone wrote: We now will be upgrading our Debian server and the version of RT used will go from 3.6.1 to 3.8.8. How feasible is the upgrade

Re: [rt-users] Google crawlers.

2010-12-09 Thread Stefan Hornburg (Racke)
On 12/09/2010 02:34 PM, Mark Jenks wrote: I guess I'm going for the DNS blocking method, since I don't see where to put in a robots.txt file into RT. I'll have to do some custom conf.d stuff when I get back into the office next week. You can specify robots.txt in your Apache configuration,

Re: [rt-users] How to install RT-3.8.8 on Debian lenny [SOLVED]

2010-11-17 Thread Stefan Hornburg (Racke)
On 11/17/2010 03:08 PM, Wagner Pereira wrote: Hi Dominic and the others, I really thank your reply but, after Jesse said at http://blog.bestpractical.com/2010/09/rt-4-an-update.html, I decided to wait for the RT 4, the Jesse's Xmas gift! Why wait? Start building RT4 Debian packages! Just

Re: [rt-users] RT email time

2010-06-02 Thread Stefan Hornburg (Racke)
On 06/02/2010 08:13 PM, Juan N. DLC wrote: Hi, For some reazon my RT is sending the emails when any action is configured with 4 hours of difference from the real time. from GUI: Dateshttps://srthr31/Ticket/ModifyDates.html?id=1934 Created: Wed Jun 02 14:10:24 2010 from email sent: Created

Re: [rt-users] RT email time

2010-06-02 Thread Stefan Hornburg (Racke)
On 06/02/2010 09:46 PM, Juan N. DLC wrote: yes, that is the problem I'm having. Any thoughts? Which distribution do you run? What is the output of date +%Z? Regards Racke -- LinuXia Systems = http://www.linuxia.de/ Expert Interchange Consulting and System Administration ICDEVGROUP =

Re: [rt-users] RT email time

2010-06-02 Thread Stefan Hornburg (Racke)
On 06/02/2010 10:17 PM, Juan N. DLC wrote: Racke, we...@srthr31:~$ /bin/date +%Z AST That should be the correct timezone for Puerto Rico (GMT - 4). Do you have the same problem sending email for the command line (e.g. with mail from bds-mailx package)? Which email server are you using?

Re: [rt-users] 500 - Internal error

2009-02-20 Thread Stefan Hornburg (Racke)
Alberto Villanueva wrote: The rt log (/var/log/rt.log) is empty :S :S :S The log of apache (/var/log/httpd/error_log): [Thu Feb 19 19:38:45 2009] [warning]: DBD::mysql::st execute failed: INSERT command denied to user 'vtd_rt_dbuser'@'localhost' for table 'sessions' at

Re: [rt-users] Problem with PDF attachments

2009-01-22 Thread Stefan Hornburg (Racke)
System Administrator wrote: Hi, I recently upgraded from version 3.4.6 to 3.8.1. Since then, pdf attachments downloaded from RT or sent by RT are corrupted, Acrobat Reader displays the error Insufficient data for an image. This occurs even for pdf attachments saved before the upgrade. I

Re: [rt-users] how to disable fckeditor globally?

2009-01-16 Thread Stefan Hornburg (Racke)
Remy Berrebi wrote: hi everyone, on my side, i installed a fresh 3.8.1 version of RT and i can not see anywhere fckeditor menu-bar, is there a documentation or something i miss about it? i even try to put Set($MessageBoxRichText, 1); but nothing change... i test my RT with firefox 3

Re: [rt-users] error starting apache2

2008-12-11 Thread Stefan Hornburg (Racke)
Michael James wrote: SLES 10 SP2 fresh build RT 3.8.1 downloaded from BestPractical yesterday. After installing RT, I brought an existing RT_SiteConfig.pm file over from another server running RT 3.6.6. Apache2 fails to start with the following errors in /var/log/apache2/error_log:

[rt-users] Size of Relationship Charts

2008-11-06 Thread Stefan Hornburg (Racke)
Hello, finally I got the relationship charts running :-). They're silently failing if IPC::Run::SafeHandles module is missing ... make testdeps doesn't check for that either. Anyway, how can I change the size of elements in the graph (larger font, larger containers)? Regards Racke

Re: [rt-users] 404 on Ubuntu 8.10

2008-11-03 Thread Stefan Hornburg (Racke)
Jared Liebl wrote: I'm trying to get RT 3.8.1 installed on a Ubuntu v8.10 server, and I seem to be setting it up wrong. I keep getting a 404 message when I try to access RT. I did find the instructions for upgrading a Ubuntu install from 3.6 to 3.8

Re: [rt-users] Public Interface

2007-06-28 Thread Stefan Hornburg (Racke)
Jesse Vincent wrote: On May 14, 2007, at 11:20 AM, Stefan Hornburg wrote: I recently start to use RT for tracking bugs and issues in projects for my customers. Now I would like to extend this to open source software, where everyone should be able to view and comment on tickets. Questions: