Hello -
I'm sure there are better ways of handling this, but after going back
and forth a lot with how this should be implemented (and not being very
familiar with the underlying codebase), I chose low-hanging fruit -- an
ugly hack.
A group within our organization that wants to use RT has a
Ok, so I answered some of my own question. After much testing, I have
determined that:
If you are on the Resolve ticket screen (i.e.
Update.html?Action=RespondDefaultStatus=resolvedid=X), the page
includes a hidden form field named aptly Ticket ID /-RefersTo.
* If you choose an RTFM
Hello -
Firstly, RT rocks. Nice work! to the fine folks at Best Practical. I
have a workflow question related to RTFM articles and resolving RT
tickets. I have googled and poked through the mailing list archives and
haven't seen what I am looking for.
Can someone tell me what is the best
