[rt-users] Including Articles in forward messages

a feature, is there a whishlist or something similar? Best regards, Viktor Sondergeld - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany March 14 & 15, 2016

[rt-users] Fwd: SLA Restart for Re-Opened Tickets

around time and I can't use the creation time any more. Do you know how a correct calculation can be done? Is there an additional timestamp that I didn't see in the DB? And maybe this is already covered by the SLA extension? Wish you a great day from Europe, Viktor

[rt-users] multiple apache instances per one RT database

and configurable enough to enforce different requirements on robustness and scalability on per-task basis? I am looking for your feedback, any kind of help would be appreciated, thanks a lot! -- Viktor ___ http://lists.bestpractical.com/cgi-bin/mailman

[rt-users] procmail + rt_mailgate error-prone behaviour

. -- Best regards, Viktor ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy

Re: [rt-users] RT 1.0.7 variable list

Forget 1.0.7. The current version is 3.6.4. Why would anyone support 1.0.7 now? You could also have stated your wishes more precisely. -Original Message- From: [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Date: Sat, 08 Sep 2007 15:35:09 +0200 Subject: [rt-users] RT 1.0.7

Re[4]: [rt-users] Attachments table of RT's Mysql database

I personally agree with Boris on this. This should be a configuration option to either store attachments in the database or on the web front end. So do I. Moreover, it might be very convenient to store only _unique_ attachments and to have a counter of 'uniqueness' for each one. After all, RT

Re: [rt-users] Optimize database after using rtx-shredder

Hello, Mathew. When we migrated from 3.2.x to 3.6.1 I cleared out roughly 15,000 users created by spam and a comparable number of tickets. I now have in place a script which does this automatically and, considering we get about 100-150 emails a day which are deemed to be spam, this

Re[2]: [rt-users] Ticket Requestors returned as hash ref

The first thought is, try to use Data::Dumper and to output Dumper( $ticket-Requestors ) in the right place. Thus you could see key/value pairs. Either key or value in each pair is probably an object, i.e. a blessed reference, so the output might be quite bulky... -Original Message-

Re: [rt-users] Hide metadata on ticket display?

Hello, Here it is, the solution you need, a little messy perhaps. I'd love to ask you and the other subscribers to try it, I need your responses and feedbacks to put these or better patches under Best Practical's wiki. Thanks in advance. -Original Message- From: Carrie Coy [EMAIL

Re: [rt-users] Question on Perl Script to get queue names

Hello, Carlos! I don't really sure if you need to use RT::Interface::CLI, you could have tried to eliminate it. A problem with %session might be caused by your use of $session{ 'CurrentUser' }, try $RT::SystemUser instead. Good luck! -Original Message- From: Carlos Ramon Lopez Midence