> Hello Experts, > I am using: Business-Hours-0.10_01 and RT-Extension-SLA-0.07. > > I have a follow-up question to this thread: > http://www.gossamer-threads.com/lists/rt/users/106929 > > I would like to implement this syntax but in our 24/7 operation Monday > actually starts 7:00pm Sunday in order to align actually with the Shifts > around the globe. First shift is APJ because the day begins there, i..e > Monday morning begins in APJ at 7:00PM ET which is still Sunday in US. > > Is there a way to have 'Monday' Start on Sunday 7:00pm ET? i.e. 'Monday', > Start => '-05:00',End=>'19:00'} > > %RT::ServiceBusinessHours = ( > 'weekday' => { > 0 => { Name => 'Sunday', Start => '19:00', End => '24:00' }, > 1 => { Name => 'Monday', Start => '00:00', End => '24:00' }, > 2 => { Name => 'Tuesday', Start => '00:00', End => '24:00' }, > 3 => { Name => 'Wednesday', Start => '00:00', End => '24:00' > }, > 4 => { Name => 'Thursday', Start => '00:00', End => '24:00' }, > 5 => { Name => 'Friday', Start => '00:00', End => '19:00' }, > holidays => [qw(01-01 12-25 2014-05-26 2014-07-04 2014-09-01 > 2014-11-27 2014-11-28 )], > }, > );
> Thanks in advance for your help, > -Vitaly
