[rt-users] help getting RT to autoreply ticket to the submitter

2011-09-12 Thread William F. Dudley Jr.
Hi, New to RT, have 4.0.2 installed (Red Hat Linux). We want new tickets to generate an email to the submitter (who can be a random email account) as well as to the normal team. In Tools - Global - Scrips we have: (script 16) Descrition: On Create Stage: TransactionCreate Condition:

Re: [rt-users] help getting RT to autoreply ticket to the submitter

2011-09-12 Thread William F. Dudley Jr.
On 09/12/2011 03:20 PM, Kevin Falcone wrote: On Mon, Sep 12, 2011 at 02:27:23PM -0400, William F. Dudley Jr. wrote: We want new tickets to generate an email to the submitter (who can be a random email account) as well as to the normal team. In Tools - Global - Scrips we have: (script 16

[rt-users] lots of apache errors in new rt 4.0 install

2011-05-20 Thread William F. Dudley Jr.
Hi, Total rt newbie here. installed rt 4.0 on CentOS Linux box, with Apache2 and fastcgi (mod_fcgid, actually). It's mostly working, but I'm seeing a lot of errors in the apache logs, and I don't like them. [Fri May 20 14:25:05 2011] [warn] (104)Connection reset by peer: mod_fcgid: read