Re: [rt-users] RT 4 Translation problem

Hi Jan, make sure you didn't forget to clear the Mason cache (/path to your rt/var/mason_data/obj). I also forget it sometimes and wonder why my German translations won't work. ;) Hope this helps! Have a nice evening! declaya -- View this message in context: http://old.nabble.com/RT-4

Re: [rt-users] Change owner of an assigned ticket?

Thanks Ruslan! I totally forgot about this function. I guess I'm just to nice to steal things. ;) You saved me before getting a lot of headaches, so thank you very much! Have a nice weekend! :) Ruslan Zakirov-2 wrote: Hi, Steal first then assign. Search in archives for alternatives.

[rt-users] Change owner of an assigned ticket?

Hi all, I'm wondering how I can change the owner of already assigned tickets. If a normal user tries to do this, RT says: 'You can only reassign tickets that you own or that are unowned.' I think this is okay, so I can avoid random assigning to someone else. Now I tried to change the owner

[rt-users] Change subject line for incoming mail

Hi everybody, I'm searching for a way to change the subject line of incoming emails to RT. My problem is the following: We have a lot of users who are not able to describe their problems in the email body and use only the subject line instead. So I thought about to change the behavior of RT to

Re: [rt-users] Change the shown 'logged in as...' name

/CleanMasonCache You made my day. Have a nice weekend! Izz Abdullah wrote: Did you clear the mason cache after making this change? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of declaya Sent: Thursday

[rt-users] Change the shown 'logged in as...' name

Good morning, I'm using mod_auth_kerb with Apache to authenticate our users. The authentication works fine, each user is recognized by their userPrincipalName from our AD which is mapped to RT as their username. This causes to show also the userPrincipalNames in the main navigation bar, which

[rt-users] LDAPImport and Custom Fields or FreeformContactInfo

Hi all, I just got the LDAPImport extension working and would like to import more user data. Is there any way to set Custom Fields with LDAPImport? I already tried to assign some data (with the line Description = 'description' (with my CF named Description)), but LDAPImport fails, saying:

Re: [rt-users] RT4.0.1 ExternalAuth and SSO

Mouguerre Phone: +33 (0)5 59 58 41 51 declaya chocoboselp...@gmx.de Envoyé par : rt-users-boun...@lists.bestpractical.com 20/09/2011 07:45 A rt-users@lists.bestpractical.com cc Objet Re: [rt-users] RT4.0.1 ExternalAuth and SSO -- View this message in context: http

[rt-users] RT4.0.1 ExternalAuth and SSO

Hi all, my RT installation is just a little step away from being absolutely perfect. I'm currently trying to get a single sign-on behavior for all users in our network. Until now, ExternalAuth is working fine, all users can log in with their credentials, they are recognized in our AD. My

Re: [rt-users] RT4.0.1 ExternalAuth and SSO

Thank you for the quick response! Ah, this explains a lot. No wonder why SSO was not working. I'm going to use mod_auth_kerb for apache, since this does exactly what I want to achieve. Again, thank you for giving me hints and have a nice day! -- View this message in context:

[rt-users] Further Theme Customisation in RT4.0

Hi all, I'm just want to know if there are more things I can customize at the RT interface, not only Page, Header, Page content, Page title and the Buttons. Otherwise I will just edit the css files like I did RT3.8. But I am just curious if I can do it directly from the interface. :) Thank

Re: [rt-users] User creation failed in mailgateway: Name in use

Robert-356 wrote: Hi, Bugging me for days, I'm sending an email to RT to create a ticket, the address already exists in the database. I send it, it fails and I receive back 3 emails 1. User creation failed in mailgateway: Name in use 2. User 'xxx@xxx' could not be loaded in the mail

[rt-users] RT4.0 and fetchmail

Hi all, I'm currently just a step away from getting RT to work perfectly. The only thing I don't understand is why fetchmail does not forward my emails to rt-mailgate. Fetchmail is able to transfer the emails from our mailserver to Ubuntu 10.04, where RT is running, but then it does nothing

Re: [rt-users] RT4.0 and fetchmail

Hi Rob, thank you for your fast response! I was able to solve my problem! :) It was my fault not to notice that our mailserver runs under Windows and that its domain is different from the domain of the email adresses. So fetchmail tried to assign the mailserver domain to the username of the user