I created a new template and added this new template to the script: 'On Resolve "Notify Requestors'. When I make a ticket with the root account and when I close it the template works. The Requestor gets the information which is in the new template by email, whithout typing the email of the requestor. Now when I create a ticket with my own account and close it, no mail is sent to the Requestor at all. How is this possible? What am I doing wrong?
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