It sounds like you should define watchers for your support queue, and
enable/create a scrip so that on create, notify Ccs with template
Global template: Autoreply or something like that.
[EMAIL PROTECTED] wrote on 09/08/2008 03:49:45:
We maintain several support@ email addresses,
This is so that you may bookmark a ticket. When it is activated (colored
in), the ticket is bookmarked. When it is not activated (grayed out), the
ticket is not bookmarked.
Rainer Duffner [EMAIL PROTECTED]
Sent by: [EMAIL PROTECTED]
08/18/2008 18:20
To
RT Users
On the home page, click on RTFM - Configuration - Global - User
Rights
[EMAIL PROTECTED] wrote on 08/12/2008 03:34:27:
Hello everyone!
I have the following question:
I have installed rt 3.8.0 with rtfm. How can I give an user the rights
for creating new topics?
Thanks,
Regards
