Hi Kevin,
Thanx for your response, but I've already got that bit figured out.
I want to send an sms notification to the owner off the ticket when ticket
is assigned to new user.
For example:
Ticket 32 has been assigned from user A to user B by superuser C.
Notification via sms should then be sent to user A, telling him that ticket
32 has been assigned to userB...
THanx, your assistance will be much appreciated.
----------------------------------------
From: "Kevin Falcone" <falc...@bestpractical.com>
Sent: Friday, August 05, 2011 3:51 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Send text message to Owner when ticket is stolen
On Fri, Aug 05, 2011 at 12:57:24PM +0100, mari...@getumail.com wrote:
> Hi,
>
> How do I configure RT to send a sms to the owner of the ticket when a
ticket is stolen from
> him. { to notify the owner that his ticket has been stolen or assigned
to another user } I
> don't know the script or the templete that I should use.
>
> I can configure RT to send a message to persons when a queue is
changed, but I cannot figure
> out how I get RT to send sms to owner by owner change, or anything
similar.
Sounds like you want to use Notify Owner and the On Owner Change
conditions, but you're on your own sending SMSs, you probably want to
use an email -> sms gateway
http://requesttracker.wikia.com/wiki/NotifyOwner
-kevin
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