Re: [rt-users] possible RT 4.0.4 attachment bug

OK, this seems to be a relevant portion of the log file. Sorry about the delay in replying. -Mike [Thu Dec 15 19:38:48 2011] [warning]: DBD::mysql::st execute failed: Got a packet bigger than 'max_allowed_packet' bytes at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 587.

Re: [rt-users] possible RT 4.0.4 attachment bug

The user had tried to submit a mysqldump that was 20GB as an attachment :) Larger than my max_allowed_packet as you can guess. But I didn't expect RT to increment the id when ticket creation failed. I thought I'd found a bug. The instance is working fine, btw. No ill effects. Thanks for the

Re: [rt-users] possible RT 4.0.4 attachment bug

Thanks. I knew that mysql had done the id increment - I was sloppy in my language. Sorry about that. And now I know more about how database integrity works. Have a good weekend. -Original Message- From: rt-users-boun...@lists.bestpractical.com

Re: [rt-users] possible RT 4.0.4 attachment bug

See screenshot that I captured from webmin for the Tickets table - there are missing tickets in the range between 53 and 184. I have not run shredder or manipulated the database in any way. All I can add is that a user submitted a mysql database dump as an attachment that exceeded the allowed

[rt-users] possible RT 4.0.4 attachment bug

This may be a bug in the way attachments are handled in 4.0.4. We recently spun up a new instance of RT 4.0.2, then upgraded to 4.0.4. Running on Centos 5.7 using MySQL. Yesterday we were at ticket #53. A user sent an email last night with an attachment containing sql statements (a database

Re: [rt-users] Permissions question

and select NetOps's Saved Searches in the Privacy dropdown, none of the saved searches show in the Load dropdown. I must be partway there, because under Logged in as mjames - Settings - Saved Searches, I can see the NetOps saved search. I can't load it or run it from there, however. What am I

Re: [rt-users] Permissions question

Thanks, Kenn. That worked. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: Wednesday, November 23, 2011 4:28 PM To: RT User List Subject: Re: [rt-users] Permissions question Mike, The correct navigation would

Re: [rt-users] Permissions question

in the Privacy dropdown, none of the saved searches show in the Load dropdown. I must be partway there, because under Logged in as mjames - Settings - Saved Searches, I can see the NetOps saved search. I can't load it or run it from there, however. What am I missing? Mike From: rt-users-boun

Re: [rt-users] LDAP ExternalAuth broken after upgrade from 4.0.2 to 4.0.4

I just upgraded from 4.0.2 to 4.0.4 without issue. Simple questions - did you remember to upgrade the database as well? Also, perhaps you should run make testdeps and make sure all your dependencies are still fulfilled. After the upgrade, I had a different problem where the permissions on the

[rt-users] Permissions question

RT 4.0.4 How do I give a group rights to create/delete/view Saved Searches? As root, I went to Tools..Configuration..Groups and selected my group. I tried different combinations of Group and User Rights, but still the group members can't see/create/delete Saved Searches. Also, when logged in

[rt-users] Final fetchmailrc configuration

A brief summary of what I did to get RT mail working with Exchange 2007 without opening up plaintext passwords in Exchange. - Mike CentOS 5.7 (Final) RT 4.0.2 fetchmail release 6.3.21+NTLM+SSL+HESIOD+NLS Exchange 2007 Install openssl and openssl-devel Download latest fetchmail package Unpack

Re: [rt-users] fetchmailrc

Knowledge that I'd like to document for the list. By trial and error, on Centos 5 I've found that you should use single quotes if your password contains special characters such as '$'. Double-quotes didn't work. I also found (thx, Google) that in Exchange 2007 plaintext password authentication

[rt-users] fetchmailrc

Using fetchmail for 1st time to collect mail from an Exchange server. Exchange 2010 RT 4.0.1 Centos 5.7 fetchmail release 6.3.21+HESIOD+NLS. Here's my /opt/rt4/etc/fetchmailrc: poll mail.domain.com proto pop3: user trackrequests there with password 'cleverly removed' is kiss here mda

Re: [rt-users] fetchmailrc

Thanks for the quick reply, now to figure out why I get the AUTHFAIL. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Rob MacGregor Sent: Wednesday, November 16, 2011 4:00 PM To:

Re: [rt-users] LDAP authentication problem

I turned on logging on the Domain Controller and tried to auto-create a user by email. There weren't any indications on the DC of an LDAP inquiry, so I'm wondering if I'm missing a perl module. Whereas command-line ldapsearch completes successfully and I see logging on the DC. I don't see

[rt-users] LDAP authentication problem

Hi, I know there are tons of questions on the list about getting LDAP authentication to work. And I have done it before at other employers, so I'm even more frustrated... Here's what I've got: RT 4.0.2 on CentOS 5.7 RT-Authen-ExternalAuth-0.09.tar.gz Active Directory on Server 2008 R2 I set up