The answer is indeed in the wiki. Reply is the same as Correspondence that goes to the Requestor, maybe the CC: on the ticket. Comments are generally for internal staff and may be sent to the AdminCC.
-- View this message in context: http://old.nabble.com/Difference-between-reply-and-comment-tp31654519p31655703.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
