Re: [rt-users] [phish?] Re: Updating Ticket Status via PostgreSQL

On Wed, Dec 2, 2015 at 8:05 AM, Aaron W. Swenson wrote: > On 2015-12-01 15:58, Matt Zagrabelny wrote: >> >> Hi Aaron, >> >> I believe you can do this all in RT. >> >> On Tue, Dec 1, 2015 at 2:33 PM, Aaron W. Swenson >> wrote: >>> >>> I'm sure

Re: [rt-users] [phish?] Re: Updating Ticket Status via PostgreSQL

On 2015-12-02 09:29, Matt Zagrabelny wrote: Perhaps the "rt" tool. I just looked at some (paper!) documentation. Here is what I see: rt edit ticket/[TICKET ID] set status=noresponse Write your ticket ids to a file, one per line. psql uses "less" to page the results - you can write the results

[rt-users] [phish?] Re: Updating Ticket Status via PostgreSQL

Hi Aaron, I believe you can do this all in RT. On Tue, Dec 1, 2015 at 2:33 PM, Aaron W. Swenson wrote: > I'm sure this has been answered by someone somewhere, but my Google-fu is > not helping me. > > I have a few hundred tickets in a production system that I want to