Apply a liberal dose of $RT::Logger and see what turns up. I'd split your
IF into 2 pieces and then stick a logger in the gap. Something like
my $Trans = $self-TransactionObj;### because I'm a lazy typist
if ($Trans-Type eq Status)
{
### logger call to print value of -OldValue and
I have the following in my resolve scrip that I borrowed from the
site. I added the $self-TransactionObj-OldValue ne autoclose
portion but it does not seem to be working. Can anyone help? Basically
I don't want to get this notification if the status old value was set
to autoclose.
Condition: User
Actually I have defined autoclose as a Status which coincides with a
cron script that closes tickets with status autoclose. I have a
resolve scrip notification which is defined in my previous e-mail. I
do not want the notification to go out if the previous status was
autoclose.
On Mon, Mar 23,
