On Fri, Oct 23, 2009 at 12:36 AM, Gary Greene
ggre...@minervanetworks.comwrote:
On 10/22/09 3:04 PM, Jerrad Pierce jpie...@cambridgeenergyalliance.org
wrote:
The thing here is that the interface is presenting far too much
information
for my users (both admin and self service UIs), thus why
The thing here is that the interface is presenting far too much information
for my users (both admin and self service UIs), thus why I'm trying to
I'd recommend just getting used to it.
streamline it as best I can. Would you know which modules these links are
generated by? At least then I can
On Tuesday 20 October 2009 10:11:55 pm Jerrad Pierce wrote:
ShowTicketComments right however. Once I'd disabled the
ShowOutgoingEmail,
You have to logout and back in for most rights to take effect.
Also the RightsMatrix and BecomeUser (you'll need the unofficial
version in my CPAN folder)
On 10/22/09 3:04 PM, Jerrad Pierce jpie...@cambridgeenergyalliance.org
wrote:
The thing here is that the interface is presenting far too much information
for my users (both admin and self service UIs), thus why I'm trying to
I'd recommend just getting used to it.
If I had to just get used to
I've been messing around with RT for some time at my company and I
have some sort of advice for you: you can change absolutely everything
in RT, you just have to know how.
RT creates on it's folder a subfolder called local, that is pretty
much a mirror of RT directory tree. For what I've seem,
On Fri, Oct 23, 2009 at 5:26 AM, Gustavo Campos guhcam...@gmail.com wrote:
[snip]
Well, my mission is, as yours, to adapt RT to our company needs, and
that includes hiding information from the user and changing the themes
and templates. Some of our changes could not be done only with
On 10/19/09 4:48 PM, Gary Greene ggre...@minervanetworks.com wrote:
I'm still evaluating RT for use at Minerva, and I've run into a few requests
from IT staff. First, is there any way I can easily hide the comment, brief
headers and full headers, and the Download links from the ticket display
PM
To: Gary Greene; RT Users
Subject: Re: [rt-users] A few small changes I'd like to make to our RT
On 10/19/09 4:48 PM, Gary Greene ggre...@minervanetworks.com wrote:
I'm still evaluating RT for use at Minerva, and I've run into a few
requests from IT staff. First, is there any way I can
On 10/20/09 11:21 AM, Lander, Scott slan...@hearstsc.com wrote:
Sounds like you want to turn off at least ShowTicketComments and
ShowOutgoingEmail.
You might currently have them turned on in Configuration-Group Rights.
For Unpriviledged Users, you might only want CreateTicket, ShowTicket, and
ShowTicketComments right however. Once I'd disabled the ShowOutgoingEmail,
You have to logout and back in for most rights to take effect.
Also the RightsMatrix and BecomeUser (you'll need the unofficial
version in my CPAN folder) extensions can be quite handy in debugging
and maintenance of
I'm still evaluating RT for use at Minerva, and I've run into a few requests
from IT staff. First, is there any way I can easily hide the comment, brief
headers and full headers, and the Download links from the ticket display
(both for self service and the Admin UI.) Also, I'd like if users can
11 matches
Mail list logo
