[rt-users] Add ticket comment on 'take' action

2011-07-18 Thread Kris Germann
Have any of you created or had experience with a scrip where when the 'take' action is triggered, the current users ID automatically adds a predefined comment such as We have received your request, it will be acted on within the next 24-48 hours. Thanks for the help, Kris Germann Fibernetics

Re: [rt-users] Add ticket comment on 'take' action

2011-07-18 Thread Kevin Falcone
On Mon, Jul 18, 2011 at 06:27:15PM +, Kris Germann wrote: Have any of you created or had experience with a scrip where when the `take' action is triggered, the current users ID automatically adds a predefined comment such as We have received your request, it will be acted on