We have an RT system and recently upgraded to 4.2.3 from an older 3.8.8
version. The approval process seems to have changed at least somewhat, our
previous approval system did not work until I rebuilt it in the new version.
I am getting stumped, however, on the templates for the approval queue.
We have an RT system and recently upgraded to 4.2.3 from an older 3.8.8
version. The approval process seems to have changed at least somewhat, our
previous approval system did not work until I rebuilt it in the new version. I
am getting stumped, however, on the templates for the approval queue.
