I have set up the approval queue for our change control. Everything seems to
be fine, except two things.
1. When a manager approves a ticket, the email to the original ticket owner
or requester never goes out.
I have a template;
name: Approval Passed
Desc: Notify Requestor that their ticket has been approved by some approver
Content:
Subject: Ticket Approved: {$Ticket->Subject}
Greetings,
Your ticket has been approved by { eval { $Approval->OwnerObj->Name } }.
Other approvals may be pending.
Approver's notes: { $Notes }
2. since the ticket owner never gets notified that his ticket has been
approved, I told them to watch the ticket and if the link to the approval
ticket is crossed out, then it is done. But, it appears most users cant see
the full link - only the ticket number and owner of the approval ticket. The
people who are watchers of the approval ticket can see the crossed out link.
But, since the original requester cant.
Because of these two, my requesters have no idea when their tickets are
approved to change.
Can any one provide any help?
Thanks
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