I have several queues that are set up for approvals, which I have working great. However, I'd like to change the behavior somewhat but am not sure how to do it.
What we want is to have a group or groups set up as AdminCC (or similar functionality) for the queue, but cannot see the ticket until it is approved. I have been able to do this by adding a bunch of code to add a group as AdminCC in the scrip that resolves the approval ticket, but it is becoming very difficult to manage, especially if I want to have more than one group added as AdminCC when the ticket is approved. Is there a simpler way to hide a ticket from a group before it is approved? -- Jon Baker Information Technology Willie George Ministries 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com