My issue was self resolved.
I needed to add the Class to the ticket queue and now I get the drop downs.
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RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Los Angeles - Q1 2017
Having an issue while setting up articles in RT 4.4.1.
I have made the following RT_SiteConfig changes:
#Set Articles
Set($ArticleOnTicketCreate, 1);
Set($HideArticleSearchOnReplyCreate, 0);
On Create, I do not see Articles for an option.
ON Reply, Comment, the search comes up, but does not
