Re: [rt-users] Auto Create a child ticket via RT scripts available from Queue Management page

2012-05-07 Thread Kevin Falcone
On Sat, May 05, 2012 at 08:31:38AM -0400, Joe Kirby wrote: I have a situation where I need, upon creation of a ticket in a queue, to create a child ticket in a different queue (actually I need to create 2 child tickets) If you need this to happen automatically upon creating, you want to

[rt-users] Auto Create a child ticket via RT scripts available from Queue Management page

2012-05-05 Thread Joe Kirby
I have a situation where I need, upon creation of a ticket in a queue, to create a child ticket in a different queue (actually I need to create 2 child tickets) I looked at the ForkIntoNewTicket contribution and I am not 100% sure how to use this script. I work in the area under scripts for