I am sure this has come up and been dealt with before, but, I can't seem to find a solution anywhere.
We authenticate our RT users via ldap, and one of the things it picks up is the users phone number. I would like to include that information in the new ticket screen - IE, have a field that defaults to their phone number that they can overwrite. I have a CF (currently empty) on the screen for phone number. The question, of course, is how do I populate it with the info from ldap, much like the requesters email address is populated? Thanks ------------------------------------------------------------------------------------ This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message. ------------------------------------------------------------------------------------
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