One of the things I find cumbersome when establishing/removing RT Queues, is to update the RTAddressRegexp variable.
I hacked the script generate-rtaddresregexp so that I can supply a set of extra email addresses which our RT queues are accessible via. Whenever we add a queue, I temporarily remove RTAddressRegexp from the configuration, run this script, and do an cut-and-paste of the result into the configuration. I was thinking that the set of extra email addresses could be added to the configuration, and then the process of generating RTAddressRegexp could be done automatically by RT itself. Is this feasible, or are there any other ways of simplifying this task? - Vegard V - -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training