Okay i'm done on my own
In case someone cares
Edit the /opt/rt3/share/html/QueueWizard/Admin/index.html File:
Replace all _owners entrys for your own admin group ( for example: _admins)
Replace all _support entrys for your own user group (for example: _user )
best regards john s.
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Are my intentions not clear??
best regards john s.
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Okay maybe i have to Read before i think :)
I created an owner group and a support group for the specified queue
Any email adresses or sth else was not needed
And then it works ... but whats the purpose of these Groups ?
What is the point of that?
I want to make my own groups and users
Hello John
This thing frustrates me along the line :-(
Okay some things i got it and some not.. i think
So... When i create a Queue on the normal way with RT... and i have no entry
for an reply adress...
which adress did the system use as a standard reply adress to communicate
with the sy
John,
If I may. The email address is the way all correspondence is directed for a
Queue. If a ticket is opened and RT sends a notice to the requestor, the
"Reply" address for that requestor would be the email address for that
Queue. If I wanted to send the ticket owner an email, but wanted that sa
Hello all,
I think i have an fundamental problem to understand in which way these
Extension Works ...
So for my point of View:
This Extension can Clone an Queue.
So ... refer to the Readme
The option to create an procmailfile is basically but not necessary ...
But what i fail to see i
