On Apr 21, 2008, at 4:39 PM, Steve Seremeth wrote:
Not sure if this qualifies as a bug, but it sure seems like one, since
the middle process ends in what I would expect (and hope for!) so that
we could report out on numbers of tickets resolved with the same
canned
response -- another easy
Ok, so I answered some of my own question. After much testing, I have
determined that:
If you are on the Resolve ticket screen (i.e.
Update.html?Action=RespondDefaultStatus=resolvedid=X), the page
includes a hidden form field named aptly Ticket ID /-RefersTo.
* If you choose an RTFM
Hello -
Firstly, RT rocks. Nice work! to the fine folks at Best Practical. I
have a workflow question related to RTFM articles and resolving RT
tickets. I have googled and poked through the mailing list archives and
haven't seen what I am looking for.
Can someone tell me what is the best
