I want to be able to reply from RT to users trying to create tickets via
email and tell them they have to use the web interface to create tickets
and I don't want the ticket to be created. I do however want all of the
email functionality to work once a ticket is created since most of the
time we
William,
Why not have the email sent to a queue that has a separate reply scrip
that uses a template that includes your instructions along with a link
to the main RT web page for them to use to enter their ticket. Or maybe
configure an autoresponder in aliases that will send your boiler plate
I had the same requirements as you do, and after some tries I ended up
finding a solution that isn't perfect but at least works for me.
Just put an invalid queue in the rt-mailgate argument, and RT will still
match the correct ticket by the subject if it receives a ticket reply,
but if it tries
