On Thu, Jun 26, 2014 at 10:02:12AM +0200, Christian Loos wrote:
Am 25.06.2014 19:11, schrieb Alex Vandiver:
Use:
AdminCc: { $group-MemberEmailAddressesAsString }
Wouldn't it be better to use the group id as AdminCc?
Group Member changes would immediately affect also the approvals
Am 25.06.2014 19:11, schrieb Alex Vandiver:
Use:
AdminCc: { $group-MemberEmailAddressesAsString }
Wouldn't it be better to use the group id as AdminCc?
Group Member changes would immediately affect also the approvals and you
can avoid loading the group within the approval create template.
Hi Alex,
I do apologize for replying to you directly.
Thank you for your feedback. Greatly appreciated.
I have a simple template (one owner) and a complex template (Group AdminCc).
When I have the simple template implemented and I reveive an approval
ticket. Under status I see (/Pending
Hi Alex,
I forgot to mention that in the logs. The error I am receiving is:
AdminCc: Can't call method MemberEmailAddressesAsString on an undefined
value at template line 8.
At line 8 in the template is: Queue: ___Approvals
I feel that its something small I am missing
--
View this
$group doesn't remain defined across the other sets of curly braces when
defined as my. Changing my $group to our $group should get rid of
this error.
On 27/06/2014 2:40 am, Aaron McCarthy aaron.mccar...@southwestern.ie
wrote:
Hi Alex,
I forgot to mention that in the logs. The error I am
On 06/25/2014 07:36 AM, Aaron McCarthy wrote:
Sorry to bother you again.
Keep all replies on-list. I do not have time to reply to every email,
and replying to me directly means that (a) others do not have the
opportunity to respond, and (b) denies answers to current and future
readers of the
On 26 June 2014 03:11, Alex Vandiver ale...@bestpractical.com wrote:
Keep all replies on-list. I do not have time to reply to every email,
and replying to me directly means that (a) others do not have the
opportunity to respond, and (b) denies answers to current and future
readers of the
Hello,
I am trying to implement CM solution using Request Tracker. I am using
version 4.0.4. Is there any way I can add multiple owners to approve tickets
instead of just one?
I know there is an AdminCC group option for version 4.0.5 or later. This
is not an option for us at this time. Is there
On 06/24/2014 08:02 AM, Aaron McCarthy wrote:
I am trying to implement CM solution using Request Tracker. I am
using version 4.0.4. Is there any way I can add multiple owners to
approve tickets instead of just one?
I know there is an AdminCC group option for version 4.0.5 or
later.
RT
I have setup the change requests queue according to the documents here:
http://www.bestpractical.com/docs/rt/4.0/customizing/approvals.html. However I
need it setup to where every one that receives the request has to approve it
before it can be acted on. Basically that means 4 people in total
Good afternoon,
I know I have emailed in several times about this. I was going to use the
__Approvals queue for this but I just couldn't get my mind wrapped around
using the template to script ticket creations based on criteria. So I am
currently creating a perl module that will create a series
Good morning,
I have set up RT 4.10 on a system would like to move our Change
Management System Access Requests to it. I am working off of this:
http://bestpractical.com/rt/docs/4.0/customizing/approvals.html
I have set this up, but want to ask some questions as I don't want to get
too deep
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