On Fri, May 11, 2012 at 7:27 PM, Jonathan Khattir
wrote:
>
> Hi, I would like check if there are a custom field value in a custom field
> before create the ticket. I think that use the beforecreate callbacks but i
> don't know how getting custom field value. Thx
> I'm French
To check (CF1 OR CF2
Jonathan,
You didn't mention 3. I must have missed that.
Actually it looks like you want any one of the 3 to be mandatory, but at
any point in time, you don't know which one.
Correct?
If so, you have to write a scrip.
Also, unless something has changed in RT, you cannot send out a message to
be d
Jonathan,
If you're talking about creating a ticket via WebUI, then make the CF
mandatory. If you're talking about creating via email, you'll need a scrip.
Kenn
On Fri, May 11, 2012 at 8:27 AM, Jonathan Khattir <
jonathan.khat...@mobiquithings.net> wrote:
>
> Hi, I would like check if there are
Hi, I would like check if there are a custom field value in a custom field
before create the ticket. I think that use the beforecreate callbacks but i
don't know how getting custom field value. Thx
I'm French
