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From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of bastien_
Sent: 10 March 2011 10:40
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Communication between RT and other ticketing systems
Hello,
I'm interested
Hello,
I'm interested in implementing RT and before starting I would like to know
if someone would care to share some ideas or experiences in linking RT with
some other ticketing systems.
In this case I would need to be able to send some tickets from RT to a
Mantis system.
I was not able to
The main way we have integrated RT with other ticket systems is using
email between the systems. This can take some careful config of
notifications, mainly to keep from creating loops that will keep
spawning new tickets or reopening resolved ones. It has worked well with
3 different external
[mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of bastien_
Sent: 10 March 2011 10:40
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Communication between RT and other ticketing systems
Hello,
I'm interested in implementing RT and before starting I would like to know
