We currently have 2 RT installations. One is 4.0.4 and the other is 3.8.8 (which is on schedule to upgrade very soon). From time to time, a ticket is submitted to one system that should have been sent to the other and sometimes a task will get passed from one to another as the task could have multiple parts.
I know I have seen dome information about this before, but have not found what I'm looking for yet. If someone could point me to some documentation, I would greatly appreciate it. Thanks in advance! Joe -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012