I am using the following chunk of code to create tickets with a custom
web form that exists outside of the RT system, and it works fine.
$MIMEObj = MIME::Entity->new();
$MIMEObj->build(
Type => 'text/plain',
From => $requestor,
Subject => $subject,
Data => $content);
$TicketObj = new RT::Ticket( $RT::SystemUser );
$TicketObj->Create( Queue => 'General',
Subject => $subject,
Requestor => $requestor,
Due => $duedate,
MIMEObj => $MIMEObj);
I have 2 questions though. One is that when using the built in RT
interface to create a ticket with more than one requestor, I can
separate them with commas. It appears RT must massage this data somehow,
because when I use the above code to create a ticket, and if my
$requestor variable contains multiple email addresses, only the first
one gets added as a requestor. Any suggestions on how I can go about
adding more than one person when creating the ticket?
The other thing is tickets created using the above method appear to have
been created by RT_System. Is there a way I can tell RT to use something
else in that spot, perhaps the name of the user creating the ticket
through this external form?
Thanks much.
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