On 02/29/2012 12:58 AM, nickyflavier wrote:
However, when I am creating a new script based on this guideline
http://requesttracker.wikia.com/wiki/ExtractCustomFieldValues , the Action:
Extract Custom Field Values is not on the select option list.
How do I know If I have installed the
Dear Mr. Thomas,
Thanks, after doing the make initdb I had it enabled on the select list, I
will try extracting the custom field value and post the result here.
Thomas Sibley wrote:
On 02/29/2012 12:58 AM, nickyflavier wrote:
However, when I am creating a new script based on this guideline
Dear Mr. Kevin,
Thanks for pointing me in a right direction, I have enabled the
RT::Extension::ExtractCustomFieldValues using cpan and added this line
Set( @Plugins,'RT::Extension::ExtractCustomFieldValues');
to my RT_Siteconfig.pm , I checked also in my RT system configuration that
I am getting transaction emails on RT is it possible to get the custom field
value on that ticket and modify the transaction email to include the custom
field value? Here is the example email:
Wed Feb 22 10:36:16 2012: Request 166 was acted upon.
Transaction: Status changed from 'open' to
On Thu, Feb 23, 2012 at 05:27:27AM -0800, nickyflavier wrote:
I am getting transaction emails on RT is it possible to get the custom field
value on that ticket and modify the transaction email to include the custom
field value? Here is the example email:
Wed Feb 22 10:36:16 2012: Request
